It has become a theme on “I Wanna Work There!”–higher education is a people business, especially when it comes to faculty and staff. So, what happens when faculty and staff are forced to conform to an institution’s processes and culture? While it seems normal, Erik Rueter sees this as forcing employees to “use a hammer to try to screw something into a wall.” That is why Erik champions human-centered design. Don’t be fooled by what may seem like feel-good language. Erik explains how human-centered design boosts institutional efficiencies, processes and profitability in addition to faculty and staff’s talent experience.

“Quality Professionals strive to make businesses and society a better place.

We do not achieve such efforts single handedly though. We engage with so many people and subject matter experts from around the world. Having a clear understanding of how and who we interact with makes a successful calibration and helps in driving winning strategies.”

- Rashad Issa